Shipping, payments, returns, and account questions. This is the same reference the AI assistant checks before answering you.
- Do you deliver nationwide?
- Yes, we deliver across Pakistan. Delivery time is 2–3 business days for major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) and 4–6 business days elsewhere.
- Can I pay cash when the order arrives?
- Yes, Cash on Delivery is available on every order with no minimum order value.
- Do you accept credit or debit cards?
- Card payment is available at checkout as an optional alternative to Cash on Delivery, processed securely through our payment provider, when it's enabled on the store.
- How do I track my order?
- Open the Orders page in your account — each order shows its current status and estimated delivery date.
- Can I return a product if I don't like it?
- Yes, most items can be returned within 7 days of delivery if unused and in original packaging. Opened beauty/personal-care items and intimate apparel are not eligible for hygiene reasons.
- How long does a refund take?
- After we receive and inspect a returned item (3–5 business days), the refund itself is processed within 2–3 business days — to your card, or by bank transfer for Cash on Delivery orders.
- I didn't receive my verification code — what do I do?
- Check your spam folder first. If it still hasn't arrived after a minute, use the "Resend code" option on the verification page.
- Can I cancel my order after placing it?
- Yes, as long as it hasn't been dispatched yet. Go to Orders and select "Cancel Order." Once an order is marked "Shipped," it can no longer be cancelled.
- Is Cash on Delivery available for all cities?
- Yes, Cash on Delivery is available nationwide with no minimum order value.
- My coupon code isn't working — why?
- Each coupon has its own minimum order value, validity dates, and usage limit. The checkout page will show the specific reason a code didn't apply (for example, expired or below the minimum order amount).
- Do you charge for delivery?
- A flat delivery fee applies below the free-delivery threshold shown at checkout; orders above that threshold ship free.
- What happens if I'm not home when the delivery arrives?
- The courier will attempt delivery again the next business day. After two failed attempts, Cash on Delivery orders are cancelled and card orders are refunded.
- Can I change my delivery address after ordering?
- Order details can't be edited after placement. Cancel the order (if not yet dispatched) and place a new one with the correct address.